With the all-new AI-powered VoyagerAid travel agency CRM, the travel agency can gain powerful insights into customer behaviour, engage them meaningfully with personalized trips, and delight them with stellar customer service.
VoyagerAid is more than a CRM— with their integrated tools, I have been able to effortlessly provide personalized service every single time and watch as my bottom-line exploded because of enhanced agent productivity.”
- VoyagerAid customer of 2 years
Customers can reach you through your website, social media, email, or phone for clarifications, bookings, and even raising complaints. With multichannel integration, you can handle all your interactions with customers in a single platform, giving you the following benefits:
Reduce the turnaround time to respond to customers.
Convert more bookings with exceptional customer experience.
Delight customers with a seamless booking experience in the platform of their choice.
Smart ticketing system
Leveraging VoyagerAid’s AI-based ticketing system, travel agents can prioritize and categorize the incoming tickets coming in from multiple sources. This allows you to:
Deal with customers across multiple channels in an orderly manner.
Assign the incoming tickets accurately to the relevant department/ person.
Effortlessly resolve customer issues in a matter of minutes.
Agent collision detection
VoyagerAid is equipped with the ability to prevent two or more agents from working on the same ticket. As a result, you:
Avoid embarrassing your company in front of customers.
Boost agent productivity by up to
Save time for the customer with lightning-fast resolutions.
VoyagerAId has the striking ability to deliver canned responses to common questions so that the customer feels acknowledged. VoyagerAid CRM can go as far as resolving common issues for customers automatically without an agent’s involvement. Consequently, you can:
Save agents massive amounts of time by automating common questions.
Make do with fewer agents and save up to 40 percent.
Send high-quality responses that have been meticulously curated.
The knowledge base feature lets you store updated and precise information on the latest developments in the travel industry that customers can access on their own. From this you benefit by:
Keeping customers informed of the
Help agents save time by not having to answer common queries.
Cut down on the number of support requests significantly.
Custom reports and analytics
Using VoyagerAid’s analytics feature, you can gauge accurately how your customer experience is. Besides, it shows you how productive your agents are. With these power-packed insights, you can:
Enhance your customer support
Identify and reward top-performing
Maximize revenue by seizing opportunities for upselling.