Airline chatbot for hassle-free customer service
Turn your customer frustration into delight
Provide 24x7 support across all channels in a seamless manner
Respond automatically to your customers with the latest info
Scale up your customer service without having to hire more agents
Ensure your agents are hyper-productive without micromanaging
Features of the best-in-class airline chatbot
Intelligent management of tickets
Detection of agent collision
Smart canned responses
Useful performance insights
Comprehensive and updated knowledge base
Ultimate benefits of VoyagerAid
Streamlined customer conversations
Quicker response time
Less manpower cost
Zero room for error
Rein in the chaos of agent collision
Take a peek at what VoyagerAid airline chatbot can do for you!
Frequently asked questions
Types of chatbots
- Intelligent chatbots that use machine learning to recognize various user requests and provide customized replies.
- Rule-based chatbots are used to answer very specific questions with predefined answers.
- AI-based chatbots employ a combination of machine learning, natural language processing, and even artificial intelligence to solve user problems.
During COVID-19, AI chatbots came to the rescue of airlines by helping them with the following:
- Engage with customers via platforms they are already invested in, such as social media apps.
- Round the clock support with a small team by using AI-enabled chatbots
- Quick responses during disruptions
- Maintain a team that was highly productive despite a heavy volume of support requests Improved customer satisfaction with a small investment
- More control to passengers with the ability to reschedule/get a refund.
- Hassle-free and instant customer support for the passenger
- Better customer experience due to swifter ticket resolution
- Less money spent by airlines on hiring and training customer support agents
- More saved time for the airlines because they only have to manually deal with the most challenging tickets.
With VoyagerAid, you are responsive to your passengers no matter where they reach you from. It does not matter whether your passenger reaches out via email, social media, chat, or phone. VoyagerAid is equipped to bring all that into one integrated platform and allow you to respond seamlessly.
Apart from tracking, VoyagerAid is also intelligent enough to categorize and prioritize incoming tickets so that the appropriate agent can be assigned to handle them.
You can get extensive reports on each agent’s/ department’s performance. Further, you can view how well your helpdesk is running and how satisfied your customers are with the resolutions they are receiving.