Best travel CRM for

unparalleled customer experience

VoyagerAid, the best travel CRM in the market with next-gen capabilities, can help you win more customers with personalized offers, packages, and exceptional customer service.
Airline ticketing screenshot with filters on ticket responded and unresponded on VoyagerAid


“VoyagerAid has been the best performing travel CRM I’ve used. As a travel agent, I used the multiple functionalities of the tool to great success; in one year, I have saved 30% more money thanks to automated customer service.”

-VoyagerAid user of 1 year

Want to know why countless travel agents think VoyagerAid is the best travel CRM?

Why your travel agency needs the best travel CRM possible?


of travellers will switch if the travel company doesn’t offer personalized communication.


of travelers expect seamless service in their channel of choice.


of travellers believe customer support agents need to be equipped to resolve their issues.

Compelling features of the world’s best travel CRM

Here’s what makes VoyagerAid the hands-down favorite of travel businesses of all sizes around the world.

Multichannel integration for streamlined communication

With multichannel integration, VoyagerAid can bring all the customer interactions into a single platform and ensure:

Communication across all the channels is streamlined

Mobile user-responsive interface banner image for personalized travel package info and support

Customers receive personalized travel packages, info, and support in the medium of choice

Gear and time icon with an up arrow indicating the quicker customer issue resolution during an airline disruption

Faster query or issue resolution leading to happier customers

Three-star bulleted bar chart that represents the customer experience level

Superior customer experience when compared to your competition

Intelligent ticket management system for reduced customer response time

The intelligent ticketing system makes VoyagerAid a top contender for the best travel CRM in the industry. With it, travel companies can:

Ensure tickets are assigned in a matter of seconds to the right team or agent

Three-row list banner image that shows the prioritized tickets and regular tickets for airline reschedules and cancellations

Ensure that the most important tickets are dealt with as a priority

Dashboard for optimization chart that offers transparent real-time data reducing confusion among agents

Reduce confusion among agents and boost productivity

Three people connected with an arrow illustrating the improved coordination among the customer support team

Improves coordination among the customer support team

Agent collision detection for ensuring hyper productivity

sing VoyagerAid, travel agencies can ensure that two agents don’t work on the same ticket simultaneously, meaning:
A confused robot icon illustrating the agent collision detection where one ticket cannot be viewed or modified by others (making the airline tickets one at a time)

The agency can avoid the embarrassment of having two agents mistakenly address one ticket

Mobile user-responsive interface banner image for personalized travel package info and support

There is a vast improvement in customer experience and time taken for issue resolution

Seller icon with his microphone - Vector image

A lot of time is saved when it comes to handling customer queries

Call center agent with customer satisfaction meter representing that the agent utilizing the time efficiently

The agency can utilize its agents’ time in a better way

Canned responses for effortless customer self-service

Prewritten messages that are sent automatically (canned messages) when a customer begins interacting with your agency is an excellent way to:
Gear symbol connected with a flowchart representing how the airline customers address and resolves issues

Let the customer know that you are aware of the issue and will resolve it soon

Email and clock/time for the agent's saved time and automated messages/emails

Save the agents’ a lot of the time typically used to compose welcome messages/emails

Question and answers section - Allow the customer to help themselves if all they need is a simple answer/ resolution

Allow the customer to help themselves if all they need is a simple answer/ resolution

Money with hierarchy people image representing the tons of saved resources from support requests or inquiries

Save a ton of resources that can be directed towards complicated support requests or inquiries

Knowledge base for quicker, more relevant updates to customers

With the best travel CRM, VoyagerAid, at your disposal, you can create and maintain a knowledge base filled with the most relevant travel information, which will:

Inform customers of the latest happenings of the travel sector that will impact them

Chat with questions and answers indicating easier access to information without having to rely on airline customer support

Let customers access vital information on their own without tying up your support staff

Down arrow bar chart representing the reduced number of support calls and messages during airline disruptions

Drastically bring down the number of support calls, emails, and texts

Desktop with passenger verification banner image illustrating the capability of the airline team to focus on the most demanding customers

Enable your team to focus on the most demanding customers

Custom reports and analytics for improving your customer support process

VoyagerAid provides you with an in-depth view of how well your agents are performing with simple to understand reports that can:
Interactive dashboard image illustrating the user-friendly reports and dashboards in VoyagerAid

Inform you on who the top performers are via a live interactive dashboard and custom reports

Reporting and analytics dashboard that shows how the airline team can watch the customer's data closely

Ensure that the company can keep close tabs on how customers perceive their service

Flowchart icon that illustrates smarter decision making with the real-time data

Streamline decision-making when it comes to critical aspects of your company

Flowchart icon representing how agents can help improve their services with VoyagerAid

Make you aware of where your agents can improve

Retain 2X more customers with the best travel CRM in existence

Benefits of leveraging the best travel CRM

Here’s what makes VoyagerAid the hands-down favorite of travel businesses of all sizes around the world.
Winner stage after a competition with a trophy representing how VoyagerAid can help you stand out from competition in the market

Stay ahead of the competition

With a market-leading CRM, such as VoyagerAid, you have access to features and customizations that your competition won’t have. You can use the comprehensive customer data to know precisely what your target audience loves and come up with offers tailored for them.

Web page with tick symbol indicating the error-free airline information due to online disruption management portal

Eliminate human error

Once you have VoyagerAid, you no longer have to worry about human errors like agent collision (when two agents mistakenly handle the same ticket). The CRM is intelligent enough to avoid these instances and make sure the tickets are assigned as per priority to the best person/ department for the job.

Customer support banner image representing the proactive customer support available in VoyagerAid

Provide proactive customer support

VoyagerAid streamlines your communication with customers, no matter what the channel is. You can instantly respond to customer queries, offer requests, and other tickets from a single platform, providing customers instant, personalized resolutions. Also, you can enable self-service with canned responses and the knowledge base.

Desktop with dashboard representing proactive customer support working with real-time data

Provide proactive customer support

Thanks to the best travel CRM in the market, every request can be seen through to its completion satisfactorily. Further, you can accurately track how well your agents/ departments are doing and where they can improve. Notably, you can get actionable insights on help desk performance in a manner that is easy to understand.

Three-member team with idea/bulb image at the top that represents the automation of tasks of the airline team

Cut down on manpower cost

Given how VoyagerAid can be used to automate most of your customer interactions so that you can spend time on challenging requests, you wouldn’t need as much manpower as you would typically need for resolving customer issues. Since the existing staff will be super productive due to intelligent ticketing, your manpower costs will drastically decrease.

What problems does VoyagerAid solve?

Travel agencies undoubtedly require the best travel CRM in the market, and there should be no compromise on the matter due to the essential functions the CRM performs. They are:
Hands with "help" written on it to represent that the airline agents having useful conversations with the customers

Helping the agency engage in meaningful conversations with the customers

Screen with gear symbol representing the quicker issue resolution for retaining customers

Retaining customers with stellar service and issue resolution

A Hierarchy flowchart - feature section image for personalized tour packages

Providing personalized tour packages

Desktop with percentage symbol - For optimized discounts and offers after an airline disruption

Giving reasonable discounts and offers

How the best travel CRM on the market lets you save time, make more sales, and constantly be in the customer’s good books

Bulb with left and right arrow illustrating the optimal decisions taken cross-checked with available data

Make optimal decisions with accurate data

Customer needs are constantly shifting, so having a reliable source of tracking travel trends, customer demand, etc., can help make the best possible decisions. Moreover, you can keep track of how your agents are performing to improve customer experience.

Chat icon representing the happy customers with quicker resolutions using VoyagerAid

Keep customers happy with quicker and hassle-free resolutions

When customers reach you, VoyagerAid can be used to respond instantaneously with relevant ad personalized answers. As a bonus, you can also enable customers to serve themselves efficiently with a knowledge base and automated responses to straightforward questions.

Robot with keyboard illustrating the automated process for reschedules and cancellations in VoyagerAid

Automates routine activities

With a CRM that automates mundane tasks, such as following up with potential customers, answering simple questions, and monitoring agents, you can save a ton of time and resources that you can devote to giving your customers a personalized experience.

Bow and Arrow Stand Image with 3 hit arrows that illustrate the engagement from different segments

Keep customers engaged

To turn people into repeat customers, you need a reliable way to keep them engaged when they are not travelling. Using VoyagerAid, you can engage customers using emails and follow up proactively to not miss out on potential travel requests.

See VoyagerAid in action


Go one step closer to unparalleled customer service.