Industry Insights
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How AI chatbots are transforming the travel sector
Just as the covid pandemic started waning, another crisis hit the travel industry—massive staffing shortages that have grounded thousands of
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How can airlines prepare themselves better for massive flight disruptions in the future?
Yesterday it was 9/11. Today it is the novel coronavirus. Climate change, fuel shortage, geopolitical conflict are all candidates for
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Omnichannel customer relationship management – the future of customer management
“Alexa, find me the best prices on flights to London.” Gone are the days when customers reached airlines and travel
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How can airlines boost ancillary revenue post covid?
Since budget carriers— such as Ryanair —entered the fray and began competing for market share in the airline sector, they
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What Is Airline Disruption Management Software?
“If you want to be a Millionaire, start with a billion dollars, and launch a new airline.” This quote from
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Can Chatbots/Virtual Assistants Help Airlines Bounce Back When Travel Revives?
According to Forbes, 86% of consumers prefer humans to chatbots. This should not be surprising, given how many of us
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Handling Groups During Flight Disruption
What happens when you cross a group of business execs on a hectic schedule with a disrupted flight? The answer
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Why NPS (Net Promoter Score) survey is very essential?
1. IDENTIFY DETRACTORS: Now its time to retain our existing customers as they are our biggest asset. Identifying customers who