How AI chatbots are transforming the travel sector
Just as the covid pandemic started waning, another crisis hit the travel industry—massive staffing shortages that have grounded thousands of
How can airlines prepare themselves better for massive flight disruptions in the future?
Yesterday it was 9/11. Today it is the novel coronavirus. Climate change, fuel shortage, geopolitical conflict are all candidates for
Omnichannel customer relationship management – the future of customer management
“Alexa, find me the best prices on flights to London.” Gone are the days when customers reached airlines and travel
How can airlines boost ancillary revenue post covid?
Since budget carriers— such as Ryanair —entered the fray and began competing for market share in the airline sector, they
The benefits for a travel agency in having an integrated CRM and booking engine
As travel agencies slowly come out of the crushing lockdowns that governments imposed worldwide to combat covid, they can count
Are travel insurance products truly helpful to air travelers or do they need more?
At the height of the covid-19 pandemic, the airline sector had been at a standstill, and understandably so. Governments across
What Is Airline Disruption Management Software?
“If you want to be a Millionaire, start with a billion dollars, and launch a new airline.” This quote from
Can Chatbots/Virtual Assistants Help Airlines Bounce Back When Travel Revives?
According to Forbes, 86% of consumers prefer humans to chatbots. This should not be surprising, given how many of us
Handling Groups During Flight Disruption
What happens when you cross a group of business execs on a hectic schedule with a disrupted flight? The answer
Why NPS (Net Promoter Score) survey is very essential?
1. IDENTIFY DETRACTORS: Now its time to retain our existing customers as they are our biggest asset. Identifying customers who