Automated Passenger Assistance
Instantly handles rebooking, flight status updates, and refund requests
24/7 Availability
Provides round-the-clock support across multiple channels, including social media, chat, and email
Personalized Responses
Delivers tailored solutions based on passenger details and booking history
Smart Ticketing with Collision Detection
Smartly prioritizes, routes, and assigns tickets to avoid duplicate agent responses
Comprehensive Knowledge Base
Enables passengers to access self-service solutions, reducing support calls
Performance Insights & Reporting
Tracks agent productivity and support effectiveness with interactive dashboards
Manual vs Automated Disruption Handling: What Airlines Should Know
In today's quickening fast pace of aviation operations, disruptions such as delays, cancellations, or crew and aircraft problems are unavoidable. How airlines manage these irregular operations (IROPs) ...
Why Do Modern Travelers Expect Self-Service Re-accommodation?
Disruption in Air travel — whether delays, cancellations, or diversions — are no longer exceptional. With today's digital-first travelers, expectations have changed. They desire speedy, open, and self ...
Reducing operational cost with efficient scoring model
Flight disruption can quickly turn from operational issues into expensive, customer-service nightmares. From rebooking the passengers to handling compensation claims, airlines have to act quickly, rem ...
Manual vs Automated Disruption Handling: What Airlines Should Know
In today's quickening fast pace of aviation operations, disruptions such as delays, cancellations, or crew and aircraft problems are unavoidable. How airlines manage these irregular operations (IROPs) can cement or destroy passenger satisfaction, ope ...
Why Do Modern Travelers Expect Self-Service Re-accommodation?
Disruption in Air travel — whether delays, cancellations, or diversions — are no longer exceptional. With today's digital-first travelers, expectations have changed. They desire speedy, open, and self-service options when their trips are disrupted. W ...
Reducing operational cost with efficient scoring model
Flight disruption can quickly turn from operational issues into expensive, customer-service nightmares. From rebooking the passengers to handling compensation claims, airlines have to act quickly, remain open, and maintain costs-simultaneously.What i ...