Industry Insights

Just as the covid pandemic started waning, another crisis hit the travel industry—massive staffing shortages that have grounded thousands of

Yesterday it was 9/11. Today it is the novel coronavirus. Climate change, fuel shortage, geopolitical conflict are all candidates for

“Alexa, find me the best prices on flights to London.” Gone are the days when customers reached airlines and travel

Since budget carriers— such as Ryanair —entered the fray and began competing for market share in the airline sector, they

“If you want to be a Millionaire, start with a billion dollars, and launch a new airline.” This quote from

According to Forbes, 86% of consumers prefer humans to chatbots. This should not be surprising, given how many of us

What happens when you cross a group of business execs on a hectic schedule with a disrupted flight? The answer

1. IDENTIFY DETRACTORS: Now its time to retain our existing customers as they are our biggest asset. Identifying customers who