Airline Disruption Management
Airline Disruption Management Software Par Excellence for Airlines’ Stress-reducing communication with customers
Essential Features of Voyager Aid for Airline Disruption Management
AI-powered chatbot for effortless Airline Disruption Management
Easy to use integrated booking engine
Unparalleled user management and smart ticketing system
Comprehensive knowledge base
Advanced reporting features to gauge customer satisfaction and support team performance
Benefits of streamlined airline disruption management for airlines and customers
Voyager Aid capabilities
Why choose Voyager Aid airline disruption management system?
Frequently asked questions
To provide passenger-centric service, airlines need to implement multi-channel customer support that is provided by a multi-lingual team that specializes in airline disruption management.
Even in this digital age, many airlines use social media only for promotion. They spam customers incessantly with news of discounts and new destinations that they cover. However, what they are missing is the potency that social media has for effective disruption management for airlines. With the right strategy, companies can leverage social media to inform customers about irregular operations promptly.
In the travel industry, chatbots are already a rage. Travel firms have already started answering customer queries via Facebook Messenger and other social media platforms where chatbots are enabling them to respond promptly to the customer after automatically going through their details.
Another way to empower customers through real-time and personalized notifications is through SMS. Real-time alerts can be sent to customers about severe delays, which will stop the customers from arriving at the airport too early.
A few things to bear in mind while dealing with clients on social media are:
• Speak with clarity.
• Speak with empathy.
• Speak with honesty.