Automated Passenger Assistance
Instantly handles rebooking, flight status updates, and refund requests
24/7 Availability
Provides round-the-clock support across multiple channels, including social media, chat, and email
Personalized Responses
Delivers tailored solutions based on passenger details and booking history
Smart Ticketing with Collision Detection
Smartly prioritizes, routes, and assigns tickets to avoid duplicate agent responses
Comprehensive Knowledge Base
Enables passengers to access self-service solutions, reducing support calls
Performance Insights & Reporting
Tracks agent productivity and support effectiveness with interactive dashboards
Self-Service Re-Accommodation: The Future of Airline Disruption
When flight disruptions occur, passengers don’t want apologies — they want options. Over the past few years, the biggest shift in airline customer behavior has been their desire for control during irr ...
How VoyagerAid Automates Real-Time Passenger Communication for Airlines
Introduction: When Disruption Becomes the Norm, Communication Becomes the DifferentiatorDisruption is the new normal in the wild world of flying.Weather delays, ATC restrictions, last-minute crew issu ...
What Passengers Expect From Airlines During Delays & Cancellations
Flight disruptions aren't new-but what passengers expect during those disruptions has changed more in the last two years than it has in the past two decades.In 2025 alone, 36% of air travelers were hi ...
Self-Service Re-Accommodation: The Future of Airline Disruption
When flight disruptions occur, passengers don’t want apologies — they want options. Over the past few years, the biggest shift in airline customer behavior has been their desire for control during irregular operations (IROPS). In 2025, this became un ...
How VoyagerAid Automates Real-Time Passenger Communication for Airlines
Introduction: When Disruption Becomes the Norm, Communication Becomes the DifferentiatorDisruption is the new normal in the wild world of flying.Weather delays, ATC restrictions, last-minute crew issues—these events happen daily, and what frustrates ...
What Passengers Expect From Airlines During Delays & Cancellations
Flight disruptions aren't new-but what passengers expect during those disruptions has changed more in the last two years than it has in the past two decades.In 2025 alone, 36% of air travelers were hit with cancellations, up from 24% in 2023. That me ...