Automated Passenger Assistance
Instantly handles rebooking, flight status updates, and refund requests
24/7 Availability
Provides round-the-clock support across multiple channels, including social media, chat, and email
Personalized Responses
Delivers tailored solutions based on passenger details and booking history
Smart Ticketing with Collision Detection
Smartly prioritizes, routes, and assigns tickets to avoid duplicate agent responses
Comprehensive Knowledge Base
Enables passengers to access self-service solutions, reducing support calls
Performance Insights & Reporting
Tracks agent productivity and support effectiveness with interactive dashboards
Why Personalized Rebooking Offers Beat Generic Vouchers Every Time
When a flight is cancelled or gets drastically delayed, the airline is in a moment of truth. Choices made in those initial minutes don't merely establish recovery costs of operations—they define perce ...
Why Airlines are prioritizing disruption management
In today's competitive airline environment, flight disruptions are no longer viewed as inevitable occurrences. They're high-risk moments that establish passenger experience and airline profitability. ...
Why Real-Time Notifications Matter More Than Ever in Air Travel
In today's world of instant expectations, passengers expect to know things immediately—and air travel is no exception. Whether there's a gate change, delay, cancellation, or baggage update, passengers ...
Why Personalized Rebooking Offers Beat Generic Vouchers Every Time
When a flight is cancelled or gets drastically delayed, the airline is in a moment of truth. Choices made in those initial minutes don't merely establish recovery costs of operations—they define perceptions by passengers, the future behaviors of book ...
Why Airlines are prioritizing disruption management
In today's competitive airline environment, flight disruptions are no longer viewed as inevitable occurrences. They're high-risk moments that establish passenger experience and airline profitability. With increasingly intense weather events, operatio ...
Why Real-Time Notifications Matter More Than Ever in Air Travel
In today's world of instant expectations, passengers expect to know things immediately—and air travel is no exception. Whether there's a gate change, delay, cancellation, or baggage update, passengers want to know about it the instant something happe ...