1. IDENTIFY DETRACTORS: Now its time to retain our existing customers as they are our biggest asset. Identifying customers who are not happy and solving them will be a key factor
2. GAIN NEW CUSTOMERS: Investing in the acquisition and converting a customer will be a complex task in this pandemic. So identifying promoters in your customer base help you to gain new customers
3. SERVICE QUALITY: NPS survey will definitely give you the bigger picture on the service quality and helps companies to streamline their support system.