AIRLINES
Just as the covid pandemic started waning, another crisis hit the travel industry—massive staffing shortages that have grounded thousands of flights in the last few weeks. Undoubtedly, this disruption too will come to an end. Still, there is a worrying pattern of the travel industry’s disruptions causing countless passengers a great deal of anxiety and …
How AI chatbots are transforming the travel sector Read More »
Yesterday it was 9/11. Today it is the novel coronavirus. Climate change, fuel shortage, geopolitical conflict are all candidates for causing the next major disruption. While it is hard to predict what will cripple the airline sector next, there is also no excuse to be unprepared. Real-time notifications Since delays or cancellations are unpredictable and …
How can airlines prepare themselves better for massive flight disruptions in the future? Read More »
“Alexa, find me the best prices on flights to London.” Gone are the days when customers reached airlines and travel agents through only phone, email, or the company website. Everyone’s house is filled to the brim with “smart devices” that can be used to make inquiries, book tickets, or even raise complaints. There are numerous …
Omnichannel customer relationship management – the future of customer management Read More »
Since budget carriers— such as Ryanair —entered the fray and began competing for market share in the airline sector, they have thrived by selling ancillaries. In 2019, before covid was a factor, ancillary revenue for airlines stood at a staggering 109.5 billion U.S. dollars. With covid throwing a wrench in the workings of the airline …
How can airlines boost ancillary revenue post covid? Read More »
“If you want to be a Millionaire, start with a billion dollars, and launch a new airline.” This quote from Richard Branson perfectly encapsulates how volatile the airline industry is. There is simply no telling when an airlines’ operations will be disrupted due to unforeseen reasons. Given how much money this costs the aviation industry …
According to Forbes, 86% of consumers prefer humans to chatbots. This should not be surprising, given how many of us have reached out to customer support, hoping to get to a sympathetic human, only to be faced with a chatbot that seems determined to annoy us with either nonsensical answers or the infamous message: Sorry, …
Can Chatbots/Virtual Assistants Help Airlines Bounce Back When Travel Revives? Read More »
What happens when you cross a group of business execs on a hectic schedule with a disrupted flight? The answer is obvious. You get an angry mob with an oversized influence on your bottom-line queuing up to patronize your competitor while simultaneously berating you on social media. You can imagine for yourself the nightmarish scenario …
1. IDENTIFY DETRACTORS: Now its time to retain our existing customers as they are our biggest asset. Identifying customers who are not happy and solving them will be a key factor 2. GAIN NEW CUSTOMERS: Investing in the acquisition and converting a customer will be a complex task in this pandemic. So identifying promoters in …
Why NPS (Net Promoter Score) survey is very essential? Read More »
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